Building Your Success, Together

At the RMCC, we don’t believe that one size fits all. That’s why we take learning about the individual characteristics of your hotel seriously. We’ll assign your hotel to the right model and revenue manager using a variety of strategies, including: hotel profiling, market data analysis, revenue level assessment and evaluation of the current revenue management structure.

Join the RMCC in Three Simple Steps!

Partner with Hilton’s Trusted Revenue Management Solution

Step 1

Evaluate: Chat about where you're at today and where you want to be tomorrow

Step 2

Strengthen: Lay the groundwork for success through system optimization and strategy review

Step 3

Support: Meet your RMCC ally - they'll provide consistent support in meeting your key revenue objectives!

Service Models

Our RMCC team will collaborate with you to review Key Performance Indicators (KPIs), BAR structure and production, booking patterns, SRP settings and much more to provide a complete and individualized audit and strategy plan for your hotel.

Standard

Perfect for a small to standard-sized focused service hotel in a typical small Metro or Suburban STR market with a low group mix.

Intermediate

Perfect for a more complex hotel in a typical Urban, Metro or Airport STR market with a dynamic mix of business including groups and/or an opening hotel.

Premier

Perfect for hotels in all dynamic markets with a need for forecasting support, and where group can be a significant factor in performance.

Lead Management

Add-on service that ensures hotels book the right group business at the right time, creating a comprehensive revenue management solution. Available in the Americas.

THE
RMCC
ADVANTAGE

We’re focused on delivering measurable performance to our hotels with proprietary tools and reporting to simplify revenue management for our customers. Our value delivered is in executing strategies that maximize Hilton systems and market presence.

We make sure you stay ahead of evolving best practices and corporate initiatives through direct alignment with Hilton brand teams. The RMCC provides involved leadership, data analytics, sales support, and commercial solutions.

Alongside a collaborative partnership with our hotels, we develop a clear plan for improving top-line revenue, leading to ongoing improvements in KPIs.

STRATEGIC SUPPORT
STRATEGIC RESULTS

Our tools, market intelligence, insightful data, and cutting-edge technology power our pricing and revenue decisions to deliever tangible results.

Based on our rolling three year aggregate data, RMCC supported hotels saw a $37.54m RPI impact premium compared to non-RMCC supported hotels. Not only that, but RevPAR growth premium in RMCC supported hotels translates to an additional $106.96m in additional revenue.

We are experienced in supporting multiple Hilton brands, with hotels in every market type across the globe. Our offerings include both short-term and long-term solutions. For detailed information on all our service models contact one of our five global offices.

Testimonials

From generating reports to developing commercial strategies, the RMCC provides our hotels with best-in-class support to maximize revenue opportunities!

Duke Ah Moo, VP Commercial Director Hawaii

Having worked with the RMCC for quite a number of years in various hotels, I have experienced on many occasions the professionalism and added value to hotels. It is remarkable how quickly the designated Team Member can link in with the hotel team and build an excellent working relationship, even before having visited the hotel. The recommendations of the RMCC is at all times fully taken into consideration and has become a truly integrated part of the business.

Ronald Van Weezel, General Manager Hilton Sydney

The RMCC team are forming a key part and pillar of our hotel and our commercial focus. The continued efforts in improving efficiency, providing up-to-date tools to analyze our business as well as the commercial strategic support, assist us in excelling in our market and resulting in a premium market share. The RMCC team is always accessible and highly supportive to all of us.

Thomas Hoeborn, General Manager Conrad Hong Kong

I have worked with RMCC for the past eight years in three different countries. Team Members are always well-trained and knowledgeable, with expert analysis readily available. The RMCC team are an extension of the hotel's team. The support I receive is consistently of the highest caliber and I am a passionate advocate of the service RMCC provide.

Peter Webster, Regional General Manager Singapore, Indonesia & Philippines

The RMCC is my morning fix; it’s always the first email I open every morning. With a team of dedicated professionals who give us the relevant data to enable us to make the right business decisions, I could not imagine going back to the old way of doing revenue management. Their systems are well-structured and the team’s reporting provides crucial consolidated data and information. I can’t imagine not working with the RMCC; it truly is the way to go.

John Burger, Cluster General Manager Shenzhen Area

During my time at Hilton Worldwide, I have experienced the onboarding of a new property three times in three countries. The focus and knowledge RMCC brings to the property is second to none – their reporting creates a great awareness and transparency. The RMCC structure provides consistent, 100% professional service and razor-sharp commercial skills to my property. This also means that days off, holidays and sick leaves are covered, which brings a whole new level of control that is related to my hotel’s success.

Felix Busch, General Manager Hilton Nagoya

Our revenue manager is a highly valued and critical part of our team. RMCC are, in our opinion, simply the best in the business. They are experts backed up by a team of analysts, providing comprehensive, industry-leading reporting. They are fully aligned to achieve the best results for our hotel with full knowledge of Hilton systems and best practice. We enjoy daily contact with our revenue manager, who makes us feel well looked after. The fantastic support, decisions and guidance from the team have really optimised our results: 22% increase in revenue and 12% increase in market share this year!

Richard Martin, General Manager HBH Exeter Airport

It is now the second year that we’ve had RMCC on board and the second year that we are performing ahead and gaining! Our revenue manager plays a key role in developing our rooms’ revenues and RGI. The team is very responsive and they have a sound understanding of the marketplace. Their reports are excellent and support the development of the right strategy and pricing. Combined with the daily and weekly meeting schedule, we get an enhanced overview of market conditions and opportunities.

Angelika Zupanc, General Manager Hilton Nuremberg

The RMCC is a partnership, an extension of our revenue department. Revenue Managers provide high value analysis and combined with the tools available at your fingertips, it makes you a winning team. Professional, objective, committed to the same targets, RMCC support makes you keep on track with your revenue ambitions.

Richard Cuello, General Manager Hilton Evian Les Bains

With the increasing importance of Revenue Management, it is great to have such expertise to count on in our team. Not only the high level of reporting and analysis, but also the ability to learn from other markets and strategies are of great value to us.

Stefanie Gold, Dir. Business Development Hilton Berlin

I can always rely on the RMCC to maintain a critical role in the day-to-day and long-term revenue strategies that impact my hotel. Their consolidated approach adds tremendous value to the services my hotel receives. I am confident I am receiving the latest information based on up-to-date data and industry leading methodologies. From building a room's revenue budget to analyzing actuals, the RMCC team is always available and responsive. It’s almost like they’re just down the hallway from me.

Craig Williams, General Manager Hilton Hasbrouck Heights - Meadowlands

Having multiple experts at the RMCC center at all times never leaves a void in service to the property. Having multiple levels of expertise has increased revenue and forecast accuracy. Would highly recommend the services of the RMCC to other hotels interested in increasing revenue at their properties. Extremely professional in approach and technically superior to stand-alone revenue management.

Jody Smith, General Manager Embassy Suites Austin Downtown

I have worked at hotels that had an on-site revenue manager and at hotels that share a revenue manager. Using the RMCC is the best way to handle revenue management. The team are incredibly knowledgeable and always current with the latest training. They respond immediately to any questions or concerns. You don't have to wait hours to get your rates changed or to get analysis for a piece of business. I always feel that we have my revenue manager's complete focus. I can’t imagine ever going back to having a revenue manager on property.

Saundra Goldman, General Manager Doubletree by Hilton Houston Downtown

When working with the RMCC, we are all on the same page in terms of strategy, and if there is a varying point of view, we are able to review the options to come to a decision on how to approach the situation. The team is proactive in decision making and super effective in communicating any suggestions on strategies to ensure they align with the property and GRO.

Peter Nykilchuk, General Manager Hampton Inn by Hilton Sudbury

On behalf of Vrancor Group, Hampton Sudbury & Homewood Sudbury, I must convey how deeply appreciative we are of your expert Revenue Management of our hotels. Simply put, you are THE BEST OF THE BEST! The RMCC team is highly responsive and proactive with superb analytical skills in evaluating demand, competitive pricing and trending.

Karen McQuade, Regional Director, Sales & Marketing Hampton Inn Sudbury and Homewood Sudbury

The work of the RMCC has been exceptional! The team show genuine concern for the growth and profit results of our business. The team’s compassion transcends their professionalism and is the basis of our success (via dedicated revenue optimization and strategic yield management). We are glad to work with the RMCC as an extension of our team and wouldn't trade them for the world.

Gene Calloway, Corporate Director of Operations

The RMCC team are always quick to respond and very organized with our hotel’s data, room types and rate levels. What I like most about working with them is the level of analysis and the recommendations which always line up with our goals and challenges us to optimize our GRO capabilities. Our GRO capabilities have doubled thanks to their expertise and willingness to teach.

Dan Garcia, General Manager Hampton Inn & Suites Chicago North Shore

I want to express my sincere appreciation of the work of our assigned Revenue Specialists. The RMCC team are always prepared for our meetings and willing to challenge the team when necessary. Their knowledge of our market and ability to quickly identify trends and adjust our positioning accordingly is remarkable.

James Clements, Corporate Director of Sales

GET INTOUCH

If you’re looking for more information on what we can do and how we can help your property grow, contact one of our global RMCC team.